Leadership: Succeeding in the Private, Public, and Not-for-profit SectorsRonald R. Sims, Scott A. Quatro M.E. Sharpe, 2005 - 427 من الصفحات The contributors to this wide-ranging volume seek to define exactly what leadership is or should be, and how to effectively develop it. Guided by an unusual framework that looks at leadership across different sectors and functions, they examine what they view as the major leadership challenges in highly visible for-profit, not-for-profit, and government organizations throughout the world. Their insights will prove equally useful as a general survey of leadership problems for executive policy makers, and for undergraduate and graduate students in the specific fields examined in the text. |
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الصفحة 14
... expectations and any dissatisfaction they have with the utility's services . These are effective means of engaging managers throughout the business with customers . This precept , however , calls for more rigorous involvement with the ...
... expectations and any dissatisfaction they have with the utility's services . These are effective means of engaging managers throughout the business with customers . This precept , however , calls for more rigorous involvement with the ...
الصفحة 16
... Expectations Communications is a key to managing customer expectations . Through information and education , the utility can influence customer expectations of service and quality , allowing the utility to then plan to meet those ...
... Expectations Communications is a key to managing customer expectations . Through information and education , the utility can influence customer expectations of service and quality , allowing the utility to then plan to meet those ...
الصفحة 17
... expectations . A close working relationship with suppliers , even sharing access to the utility's inventory system , can facilitate this relationship . Innovate and Improve Continuously Customers will adjust their expectations of a ...
... expectations . A close working relationship with suppliers , even sharing access to the utility's inventory system , can facilitate this relationship . Innovate and Improve Continuously Customers will adjust their expectations of a ...
المحتوى
3 | 20 |
Coping with Mental | 65 |
Improving Administrative | 195 |
حقوق النشر | |
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ability accountability achieve actions activities approach balanced become behavior beliefs better building capital challenges chapter church commitment competence competitive continue core corporate create critical culture decision direction economic educational effective employees engaging establish ethical example executive expectations experience face firm focus future goals HR professionals human important improve increase individual industry integrity internal involved issues knowledge lead leaders leadership learning lives means measures meet ment military ministry mission moral nonprofit operations opportunities organization organizational performance planning political positive practices principles problems programs relationships requires responsibility role serve shared skills social society spiritual strategic success things tion understand United utility values vision York