Leadership: Succeeding in the Private, Public, and Not-for-profit SectorsThe contributors to this wide-ranging volume seek to define exactly what leadership is or should be, and how to effectively develop it. Guided by an unusual framework that looks at leadership across different sectors and functions, they examine what they view as the major leadership challenges in highly visible for-profit, not-for-profit, and government organizations throughout the world. Their insights will prove equally useful as a general survey of leadership problems for executive policy makers, and for undergraduate and graduate students in the specific fields examined in the text. |
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الصفحة 14
Another is to have senior managers from the operating areas visit with customers to hear , firsthand , customer expectations and any dissatisfaction they have with the utility's services . These are effective means of engaging managers ...
Another is to have senior managers from the operating areas visit with customers to hear , firsthand , customer expectations and any dissatisfaction they have with the utility's services . These are effective means of engaging managers ...
الصفحة 16
Measure and Manage Customer Expectations Communications is a key to managing customer expectations . Through information and education , the utility can influence customer expectations of service ...
Measure and Manage Customer Expectations Communications is a key to managing customer expectations . Through information and education , the utility can influence customer expectations of service ...
الصفحة 17
when they are needed to complete service for a customer reduces the utility's inventory costs while meeting customer expectations . A close working relationship with suppliers , even sharing access to the utility's inventory system ...
when they are needed to complete service for a customer reduces the utility's inventory costs while meeting customer expectations . A close working relationship with suppliers , even sharing access to the utility's inventory system ...
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المحتوى
3 | 20 |
Coping with Mental | 65 |
Improving Administrative | 195 |
حقوق النشر | |
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عبارات ومصطلحات مألوفة
ability accountability achieve actions activities approach balanced become behavior beliefs better building capital challenges chapter church commitment competence competitive continue core corporate create critical culture decision direction economic educational effective employees engaging establish ethical example executive expectations experience face firm focus future goals HR professionals human important improve increase individual industry integrity internal involved issues knowledge lead leaders leadership learning lives means measures meet ment military ministry mission moral nonprofit operations opportunities organization organizational performance planning political positive practices principles problems programs relationships requires responsibility role serve shared skills social society spiritual strategic success things tion understand United utility values vision York
معلومات المراجع
| العنوان | Leadership: Succeeding in the Private, Public, and Not-for-profit Sectors |
| المُحررون | Ronald R. Sims, Scott A. Quatro |
| الإصدار | مزود بصور توضيحية |
| الناشر | M.E. Sharpe, 2005 |
| أصلي من | مكتبات جامعة "جورجيا" |
| الكتب ذات التنسيق الرقمي | 18 تشرين الأول (أكتوبر) 2022 |
| رقم ISBN (الرقم الدولي المعياري للكتاب) | 0765614294, 9780765614292 |
| عدد الصفحات | 427 من الصفحات |
| تصدير الاقتباس | BiBTeX EndNote RefMan |