The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsYour company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, |
ما يقوله الناس - كتابة مراجعة
لم نعثر على أي مراجعات في الأماكن المعتادة.
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
actually agent allows answered applications automated automatically average call center caller carrier central circuit communications complete connected cost create database desk device dialing direct equipment example functions gives handle headset hold hour important inbound incoming integrated Internet lets locations long distance machine marketing means method offer operator person phone number phone system predictive problem processing provides queue receive record refers reporting response routing schedule screen server signal Sometimes specific speech standard statistic switch telecommunications telephone telephone system term things toll-free tone traffic trunk typically unit usually voice voice mail waiting
معلومات المراجع
| العنوان | The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions Call Center Dictionary |
| المؤلف | Madeline Bodin |
| الإصدار | 3, تمت مراجعته |
| الناشر | CRC Press, 2002 |
| رقم ISBN (الرقم الدولي المعياري للكتاب) | 1578200954, 9781578200955 |
| عدد الصفحات | 227 من الصفحات |
| تصدير الاقتباس | BiBTeX EndNote RefMan |