Interpersonal Skills: Goal-directed Behaviour at Work
Taylor & Francis, 1991 - 263 من الصفحات
This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act.
ما يقوله الناس - كتابة مراجعة
لم نعثر على أي مراجعات في الأماكن المعتادة.
Listening to nonverbal messages
Working in groups
3a Wheel pattern
Managing relationships more effectively
Explaining and presenting
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
ability able accept achieve action adopt alternative answer appear approach appropriate argues assertive assessment attempt attention audience aware behave behaviour better chapter client closed communication concessions considered context contribute decide decision dependent desired determine develop difficult discussed effective emotional encourage evidence example expect experience expression factors fail feel Figure give goals hand helper ideas identify important improve increase influence interaction interest interpersonal interpret interview involves kind lead less limit listener look manager meaning meeting negotiation non-verbal objective observe offer outcome party performance person position possible preparation presentation problem procedures questions range reference reflecting relationship respondent result role seeking signals situation skills social solution Sometimes speaker stage statement strategy suggests talking task tend things understanding