Interpersonal Skills: Goal-directed Behaviour at WorkTaylor & Francis, 1991 - 263 من الصفحات This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act. |
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الصفحة
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الصفحة 3
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الصفحة 4
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الصفحة 5
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الصفحة 8
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المحتوى
2 | 7 |
Listening | 8 |
Listening to nonverbal messages | 31 |
1 | 35 |
8 | 48 |
Informationgetting | 60 |
1 | 61 |
3 | 83 |
1 | 154 |
Influencing | 155 |
3 | 163 |
Negotiating | 179 |
7 | 191 |
Working in groups | 208 |
3a Wheel pattern | 220 |
Managing relationships more effectively | 246 |
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
୦୦୦୦ Abilene paradox achieve action alternative answer appraisal interview approach appropriate argues assertion messages assertor assessment attempt audience aware behave British Psychological Society chapter closed questions collaborative communication concessions considered decision decision-making Delphi technique develop discussed effective listening Egan emotional empathic encourage evaluating example experience expression eye contact factors feedback feel Figure focused gestures goals group members groupthink Hargie help the client helper helping relationship ideas identify important improve influence interpersonal skills interpret interviewer's involves Johari window kind Learned helplessness listener manager Mangham negotiation non-assertive non-verbal behaviour non-verbal signals observe offer opening bid other's outcome overhead projector party pay attention performance strategy person possible posture preparation probes problem situations procedures Rational-Emotive Therapy relevant respondent role functions sequence social social loafing solution speaker suggests tactics talking target task tend tion Transactional analysis understanding Vauxhall Cavalier verbal