Interpersonal Skills: Goal-directed Behaviour at Work

الغلاف الأمامي
Taylor & Francis, 1991 - 263 من الصفحات
This book defines interpersonal skills as goal directed behaviours used in face to face interactions which are effective in bringing about a desired state of affairs. It offers a series of conceptual frameworks that can be used for reading behaviour, that is for diagnosing what is going on, and for deciding how to act.

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المحتوى

2
7
Listening
8
Listening to nonverbal messages
31
1
35
8
48
Informationgetting
60
1
61
3
83
1
154
Influencing
155
3
163
Negotiating
179
7
191
Working in groups
208
3a Wheel pattern
220
Managing relationships more effectively
246

Explaining and presenting
98
1
103
Helping
127

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