Interpersonal Skills: Goal Directed Behaviour at WorkRoutledge, 11/01/2013 - 271 من الصفحات Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: * Listening and interpreting non-verbal messages * Information-getting and presenting * Negotiating and influencing * Working in group situations |
المحتوى
Listening | |
Informationgetting | |
Explaining and presenting | |
Helping | |
Influencing | |
Negotiating | |
Working in groups | |
Managing relationships | |
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
Abilene paradox achieve alternative answer appraisal interview approach appropriate argues assertion messages assertor assessment attempt audience aware behave British Psychological Society chapter closed questions collaborative communication competitive concessions considered context contribution decision decision-making Delphi technique develop discussed effective listening Egan emotional empathic encourage evaluating example expression eye contact factors feedback feel Figure focused gestures goals group interaction processes group members groupthink Hargie helper helping relationship ideas identify important improve influence interpersonal relationships interpersonal skills interpret interviewer's involves Johari window kind Learned helplessness listening manager Mangham negotiation non-verbal behaviour non-verbal signals observe offer opening bid other's outcome overhead projector party pattern pay attention performance strategies person possible posture preparation probes problem situations procedures Rational-Emotive Therapy relevant respondent role functions sequence social social loafing solution speaker suggests tactics talking target task tend Transactional analysis understanding Vauxhall Cavalier verbal