Total Quality in Managing Human ResourcesCRC Press, 01/05/1995 - 388 من الصفحات Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally. |
المحتوى
Foreword xi | 9 |
The Total Quality Business Strategy | 59 |
Process Dimensions | 119 |
The Total Quality Business Projects | 175 |
The Total Quality Business Individual Performance | 233 |
Management | 289 |
Minicases | 349 |
363 | |
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عبارات ومصطلحات مألوفة
Academy of Management achieve activities and/or approach assessment Benchmarking business process Business Process Improvement check sheets commitment competitive continuous improvement corporate cross-functional customer satisfaction diagram effectiveness effort employees empowerment Ensoniq ensure environmental scanning ethical work culture evaluation EWCT external Federal Express feedback firms focus goals House of Quality House of Total HR practitioners HR professionals Human Resource Management identify impact implementation individual performance integration internal involvement Journal leaders leadership managing human resources McLean Parks measures ment MichCon moral organization organizational ethical outcomes Pareto chart participation planning priority problems process improvement project management psychological contract QC or EIT quality human resource quality improvement quality process responsibility rewards role score skills speaking with facts stage stakeholders strategy suppliers tion total quality HR total quality human Total Quality Management traditional York