Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating ProcessesMorgan Kaufmann, 2003 - 529 من الصفحات "A great deal has been written about process improvement and business process reengineering, most before its presumed demise and recent resurrection. Much has been written about the Internet and e-business, most before the tech bubble. This book is "post-bust"; it is the first book to thoroughly discuss the critical link between "process," information technology, and the Internetall things that managers must understand if they are to develop and manage sound internal operations that will provide legitimate profits. And it is the manager's job to do that. Some of the technical work must be done by business process consultants and IT staff, but the setting of the direction and requirements, the management of the integrating efforts, must be done by managers. That critical role cannot be delegated to the "techies." Meeting that management challenge will be made easier by this book." From the foreword by Geary A. Rummler, Founder and Chairman, Performance Design Lab; Co-author, Improving Performance. Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. Business Process Change provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade. Features *Focuses on the process change problems faced by today's managers. *Summarizes the state of the art of business process analysis & improvement, including the basic vocabulary of modeling. *Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. *Offers detailed case studies showing how these methods are implemented. |
من داخل الكتاب
الصفحة
... Processes Paul Harmon. PAUL HARMON Foreword by Geary Rummler BUSINESS PROCESS CHANGE A Manager's Guide to Improving , Redesigning , and Automating Processes Praise for Business Process Change This book is a must. Front Cover.
... Processes Paul Harmon. PAUL HARMON Foreword by Geary Rummler BUSINESS PROCESS CHANGE A Manager's Guide to Improving , Redesigning , and Automating Processes Praise for Business Process Change This book is a must. Front Cover.
الصفحة i
... Business Process Change This book is a must - read for every business manager who wants to manage business process change in an e - business environment ; it's a true practitioner's guidebook to the complex world of end - to - end ...
... Business Process Change This book is a must - read for every business manager who wants to manage business process change in an e - business environment ; it's a true practitioner's guidebook to the complex world of end - to - end ...
الصفحة iii
... Improving, Redesigning, and Automating Processes Paul Harmon. Business Process Change A Manager's Guide to Improving , Redesigning , and Automating Processes Business Process Change A Manager's Guide to Improving , Redesigning.
... Improving, Redesigning, and Automating Processes Paul Harmon. Business Process Change A Manager's Guide to Improving , Redesigning , and Automating Processes Business Process Change A Manager's Guide to Improving , Redesigning.
الصفحة v
... Business Process Change A Manager's Guide to Improving , Redesigning , and Automating Processes Paul Harmon Senior Consultant , Business Process Trends MK MORGAN KAUFMANN PUBLISHERS An Imprint of Elsevier AMSTERDAM BOSTON LONDON NEW ...
... Business Process Change A Manager's Guide to Improving , Redesigning , and Automating Processes Paul Harmon Senior Consultant , Business Process Trends MK MORGAN KAUFMANN PUBLISHERS An Imprint of Elsevier AMSTERDAM BOSTON LONDON NEW ...
الصفحة xiii
... Business Process Change and the Manager's Job 5 The Evolution of an Organization's Understanding of Process The Variety of Options 10 The Variety of Solutions 10 How This Book Is Organized 13 1 Business Process Change 19 20 ...
... Business Process Change and the Manager's Job 5 The Evolution of an Organization's Understanding of Process The Variety of Options 10 The Variety of Solutions 10 How This Book Is Organized 13 1 Business Process Change 19 20 ...
المحتوى
IX | 19 |
X | 20 |
XI | 21 |
XII | 23 |
XIII | 26 |
XIV | 27 |
XVI | 29 |
XVII | 30 |
LXXXII | 212 |
LXXXIII | 214 |
LXXXIV | 215 |
LXXXV | 219 |
LXXXVI | 224 |
LXXXVII | 228 |
LXXXVIII | 231 |
LXXXIX | 233 |
XVIII | 32 |
XIX | 33 |
XX | 34 |
XXI | 36 |
XXII | 37 |
XXIII | 43 |
XXIV | 45 |
XXV | 46 |
XXVI | 48 |
XXVII | 51 |
XXVIII | 52 |
XXIX | 54 |
XXX | 57 |
XXXI | 64 |
XXXII | 65 |
XXXIII | 67 |
XXXIV | 72 |
XXXV | 78 |
XXXVI | 80 |
XXXVII | 84 |
XXXVIII | 87 |
XXXIX | 90 |
XL | 91 |
XLI | 93 |
XLIII | 95 |
XLIV | 96 |
XLV | 98 |
XLVI | 105 |
XLVII | 109 |
XLVIII | 111 |
L | 115 |
LI | 124 |
LII | 131 |
LIII | 133 |
LIV | 134 |
LV | 138 |
LVI | 144 |
LVII | 145 |
LVIII | 146 |
LIX | 149 |
LX | 153 |
LXI | 157 |
LXII | 159 |
LXIII | 160 |
LXIV | 161 |
LXV | 162 |
LXVI | 165 |
LXVII | 167 |
LXVIII | 172 |
LXIX | 173 |
LXX | 176 |
LXXI | 179 |
LXXIII | 183 |
LXXIV | 186 |
LXXV | 187 |
LXXVI | 188 |
LXXVII | 204 |
LXXVIII | 207 |
LXXIX | 209 |
LXXX | 211 |
XC | 235 |
XCI | 236 |
XCII | 237 |
XCIII | 244 |
XCIV | 247 |
XCV | 249 |
XCVI | 255 |
XCVII | 257 |
XCIX | 264 |
C | 266 |
CI | 268 |
CII | 269 |
CIII | 279 |
CIV | 281 |
CV | 282 |
CVI | 283 |
CVII | 292 |
CVIII | 295 |
CIX | 299 |
CXI | 302 |
CXII | 305 |
CXIII | 306 |
CXIV | 310 |
CXV | 312 |
CXVI | 317 |
CXVII | 318 |
CXVIII | 321 |
CXX | 323 |
CXXII | 327 |
CXXIII | 329 |
CXXV | 333 |
CXXVI | 334 |
CXXVII | 341 |
CXXVIII | 347 |
CXXIX | 351 |
CXXXI | 354 |
CXXXII | 355 |
CXXXIII | 362 |
CXXXIV | 366 |
CXXXV | 375 |
CXXXVI | 382 |
CXXXVII | 387 |
CXXXVIII | 389 |
CXL | 394 |
CXLI | 401 |
CXLII | 403 |
CXLIII | 409 |
CXLIV | 421 |
CXLV | 422 |
CXLVI | 425 |
CXLVIII | 426 |
CXLIX | 429 |
CL | 431 |
CLI | 445 |
CLII | 457 |
CLIII | 485 |
CLIV | 503 |
507 | |
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
alignment analysis analyze approach auto automate business managers business process change business process improvement Business Process Management business process modeling business process redesign Business Process Reengineering Capability Maturity Model cess Chapter companies consider corporate create database define departments describe detail document e-business e-marketplace ebXML efficient employees Ergo Chair Ergonomic Systems existing process Expense Report Figure focus focused functional implement interface Internet involved major manufacturing methodology notation Order Fulfillment Order Fulfillment Process organization diagram outputs overview performance phase portal problems process architecture committee process diagram process improvement process management process redesign team redesign effort Reengineering responsible RM-ODP Rummler Sales SCOR Six Sigma software applications software development software systems software tools specific subprocesses suppliers supply chain swimlanes techniques technologies tion Unisys value chain vendors Widget workflow system worksheet