 | Lori K. Miller - 1997 - عدد الصفحات: 344
...address quickly and accurately patron needs and concerns. As explained by Reichheld (1993, p. 68), The longer employees stay with the company, the more...after day have a powerful effect on customer loyalty. ... It is with employees that the customer builds a bond of trust and expectations, and when those... | |
 | Nicholas Ind - 2004 - عدد الصفحات: 232
...of one that is a better match - something that Reichheld points out is damaging to the organization: The longer employees stay with the company, the more...more they learn and the more valuable they can be... It is with employees that the customer builds a bond of trust and expectations and when those people... | |
| |
The longer employees stay with the company, the more familiar they become with the business, the more they learn, and the more valuable they can be. Those employees who deal directly with customers day after day have a powerful effect on customer loyalty.... 