...loyalty. might be costly to organizations. Reichheld tl996) wrote. "On the average. US corporations now lose half their customers in five years. half their...employees in four. and half their investors in less than one. Disloyalty at current rates stunts corporate performance by 25-50%" tp. l). Tett and Meyer tl993)...

...(averaging 150 percent)." Reichheld laments the current state of affairs, where "US corporations now lose half their customers in five years, half their employees in four years and half their investors in less than one. . . . Experience has shown us that disloyalty at current...

...is dead, the experts proclaim, and the statistics seem to bear them out. On average, US corporations lose half their customers in five years, half their...employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions...

...Profits, and Lasting lalue (Harvard Business School Press, 1996). He pointed out that US corporations lose half their customers in five years, half their...employees in four, and half their investors in less than one, and that disloyalty stunts corporate performance by 50 percent. Two quotes from The Loyalty Effect...

...is dead, the experts proclaim, and the statistics seem to bear them out. On average, US corporations lose half their customers in five years, half their...employees in four, and half their investors in less than one. We seem to face a future in which the only business relationships will be opportunistic transactions...

...world seems to have given up on loyalty: many major corporations now lose — and must replace — half their customers in five years, half their employees in four, and half their investors in less than one. Frederick Reichheld shows why companies that ignore these skyrocketing defections face a dismal...

...employees that Reichheld did for Bain & Co. this year. As a result, Reichheld says, US corporations lose half their customers in five years, half their employees in four years, and half their investors in less than one year. By fostering loyalty, companies can boost productivity,...

...organization is facing and dealing with. Unfortunately, most US corporations lose their customers within five years, half their employees in four, and half their investors in less than one year. Reversing this trend and gaining donor, customer, and volunteer loyalty enables a nonprofit...

...ourselves accountable."30 Culture of Loyalty Fred Reichheld has observed that "major companies replace half their customers in five years, half their employees in four and a half, and their investors in less than one."51 This lack of loyalty has many value-deflating repercussions....