Performance Management: A Business Process Benchmarking ApproachAsbjørn Rolstadås Springer Science & Business Media, 31/12/1994 - 399 من الصفحات Part One: Productivity and competitiveness - an introduction to performance. The productivity term. Productivity studies. Competitiveness studies. Competitiveness and competitive advantage. Background for performance management. Part Two: Performance planning. The traditional planning hierarchy. Performance planning to ensure business achievements. Part Three: Performance review. Modelling in manufacturing enterprises. Performance measurement. Performance evaluation. Part Four: Performance improvement. Performance Improvement strategies. Benchmarking. Aspects and approaches to quality. Quality and productivity improvement techniques. Part Five: Performance influencing factors. Managers concepts. Production management. Project management. Purchasing. References. Index. |
المحتوى
THE PRODUCTIVITY TERM | 3 |
PRODUCTIVITY STUDIES | 17 |
COMPETITIVENESS AND COMPETITIVE ADVANTAGE | 43 |
BACKGROUND FOR PERFORMANCE MANAGEMENT | 61 |
Performance Planning | 89 |
THE TRADITIONAL PLANNING HIERARCHY | 91 |
PERFORMANCE PLANNING TO ENSURE BUSINESS ACHIEVEMENTS | 103 |
Performance Review | 135 |
PERFORMANCE IMPROVEMENT STRATEGIES | 201 |
BENCHMARKING | 211 |
ASPECTS AND APPROACHES TO QUALITY | 243 |
QUALITY AND PRODUCTIVITY IMPROVEMENT TECHNIQUES | 265 |
Performance Influencing Factors | 289 |
MANAGEMENT CONCEPTS | 291 |
PRODUCTION MANAGEMENT | 307 |
PROJECT MANAGEMENT | 347 |
MODELING IN MANUFACTURING ENTERPRISES | 137 |
PERFORMANCE MEASUREMENT | 169 |
PERFORMANCE EVALUATION | 191 |
Performance Improvement | 199 |
PURCHASING | 365 |
| 385 | |
| 395 | |
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
A.T. Kearney achieve activities adapt analysis approach benchmarking Bredrup business process buyer cause-and-effect diagram chart check sheet competence competitive advantage competitors continuous improvement cost customer satisfaction cycle decisions defined delivery demand diagram efficiency employees environment evaluation example external factors firms flexibility focus focused future goals House of Quality identify implementation important increase industry input integrated internal investments involved kanban lean production long-term manufacturing material flow methods metrics operations organization organizational output paradigm partner performance indicators performance measurement system performance planning phase planning and control priorities problems production management production planning production system pull systems purchasing function quality circles Quality Function Deployment re-engineering reduced relationship result schedule self-audit shown in Figure stakeholders standard strategy suppliers techniques throughput top management TOPP Total Quality Management traditional Trondheim value chain