The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
من داخل الكتاب
النتائج 1-5 من 14
الصفحة 5
... PREDICTIVE DIALING for an explanation of how this works.) When there are too many connections and not enough reps, the dialer may hang up on some of those people it called; this is Sometimes referred to as an abandoned Call. It's also ...
... PREDICTIVE DIALING for an explanation of how this works.) When there are too many connections and not enough reps, the dialer may hang up on some of those people it called; this is Sometimes referred to as an abandoned Call. It's also ...
الصفحة 15
... dialing system (and the humans who use it). Dialers have apparently gotten quite good at detecting machines. ANTICIPATORY DIALING An automated outbound dialing system similar to predictive dialing. In this mode the dialing algorithm is ...
... dialing system (and the humans who use it). Dialers have apparently gotten quite good at detecting machines. ANTICIPATORY DIALING An automated outbound dialing system similar to predictive dialing. In this mode the dialing algorithm is ...
الصفحة 19
... Dialing a telephone number automatically. “Autodialing” is a general term that describes a host of dialing techniques that range from preview dialing to predictive dialing. See AUTOMATIC DIALER. AUTO DIALER See AUTOMATIC DIALER. AUTO ...
... Dialing a telephone number automatically. “Autodialing” is a general term that describes a host of dialing techniques that range from preview dialing to predictive dialing. See AUTOMATIC DIALER. AUTO DIALER See AUTOMATIC DIALER. AUTO ...
الصفحة 22
... call is a special event on a stereotypical ACD. (To confuse matters there are ACDs that have predictive dialing functions.) Simple general business telephone functions like picking up the phone and dialing someone in another department ...
... call is a special event on a stereotypical ACD. (To confuse matters there are ACDs that have predictive dialing functions.) Simple general business telephone functions like picking up the phone and dialing someone in another department ...
الصفحة 24
لقد وصلت إلى حد العرض المسموح لهذا الكتاب.
لقد وصلت إلى حد العرض المسموح لهذا الكتاب.
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response