The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
... also don't want to get their hair messed up by the headset's headband. After. 1.544 MBPS The speed of a North American T-1 circuit. See T-1. An automated attendant means routing. The auto attendant lets callers. 1 Numbers.
... also don't want to get their hair messed up by the headset's headband. After. 1.544 MBPS The speed of a North American T-1 circuit. See T-1. An automated attendant means routing. The auto attendant lets callers. 1 Numbers.
الصفحة 4
... prefix assigned to pay-per-call services limited to a local area by most regional phone companies. Sort of a local 900 number. AA See AUTOMATED ATTENDANT. AABS A payphone/operator services term. This 4 Call Center Dictionary.
... prefix assigned to pay-per-call services limited to a local area by most regional phone companies. Sort of a local 900 number. AA See AUTOMATED ATTENDANT. AABS A payphone/operator services term. This 4 Call Center Dictionary.
الصفحة 5
... automated in a similar way. One publication ("The Operator, Volume III, Number 7, April, 1996) put it this way: "Automated Alternate Billing Systems (AABS) have driven substantial costs out of the network with little or no adverse ...
... automated in a similar way. One publication ("The Operator, Volume III, Number 7, April, 1996) put it this way: "Automated Alternate Billing Systems (AABS) have driven substantial costs out of the network with little or no adverse ...
الصفحة 9
... automated help is nearly impossible, especially in a larger center. The software keeps track of who's on the phone, who's not, who's late going to break, and who's late coming back from lunch. It can add valuable insight to what is ...
... automated help is nearly impossible, especially in a larger center. The software keeps track of who's on the phone, who's not, who's late going to break, and who's late coming back from lunch. It can add valuable insight to what is ...
الصفحة 15
... automated outbound dialing system similar to predictive dialing. In this mode the dialing algorithm is tied to statistics for an individual agent, rather than a larger group. It “anticipates” when an agent will be off the line and ready ...
... automated outbound dialing system similar to predictive dialing. In this mode the dialing algorithm is tied to statistics for an individual agent, rather than a larger group. It “anticipates” when an agent will be off the line and ready ...
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response