The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
... their headsets. They also don't want to get their hair messed up by the headset's headband. After. 1.544 MBPS The speed of a North American T-1 circuit. See T-1. An automated attendant means routing. The auto attendant lets callers. 1 ...
... their headsets. They also don't want to get their hair messed up by the headset's headband. After. 1.544 MBPS The speed of a North American T-1 circuit. See T-1. An automated attendant means routing. The auto attendant lets callers. 1 ...
الصفحة 2
... circuit with 8 Kbps used for signaling. Sometimes called Switched 56, DDS or ADN. Each carrier has its own name for this service. The phone companies are phasing out this service in favor of the ISDN BRI, which has two 64 Kbps circuits ...
... circuit with 8 Kbps used for signaling. Sometimes called Switched 56, DDS or ADN. Each carrier has its own name for this service. The phone companies are phasing out this service in favor of the ISDN BRI, which has two 64 Kbps circuits ...
الصفحة 10
... call has been disconnected. Sometimes it's a few seconds. Sometimes it can be minutes. It depends on what is required. See AFTER-CALL WORK. AGC Automatic Gain Control. AGC is an electronic circuit in 10 Call Center Dictionary.
... call has been disconnected. Sometimes it's a few seconds. Sometimes it can be minutes. It depends on what is required. See AFTER-CALL WORK. AGC Automatic Gain Control. AGC is an electronic circuit in 10 Call Center Dictionary.
الصفحة 11
... circuit in headsets, tape recorders, speakerphones, and other voice devices. It is used to maintain volume. If the control of the volume is not passed to the party speaking, AGC could amplify the room noise or circuit static. The ...
... circuit in headsets, tape recorders, speakerphones, and other voice devices. It is used to maintain volume. If the control of the volume is not passed to the party speaking, AGC could amplify the room noise or circuit static. The ...
الصفحة 13
... circuit or on a separate circuit. It may arrive over the D channel of an ISDN PRI circuit or on a dedicated single line before the first ring. In Canada the standards were always the same 13 Call Center Dictionary.
... circuit or on a separate circuit. It may arrive over the D channel of an ISDN PRI circuit or on a dedicated single line before the first ring. In Canada the standards were always the same 13 Call Center Dictionary.
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ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response