The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
... company that the phone number you are dialing is long distance, but its destination is one within the North American Numbering Plan. The number 1 will typically be followed by an area code and then seven digits. To reach other ...
... company that the phone number you are dialing is long distance, but its destination is one within the North American Numbering Plan. The number 1 will typically be followed by an area code and then seven digits. To reach other ...
الصفحة 2
... Company (or other local phone company) for the same call. 800 PORTABILITY For inbound call centers May 1, 1993 is a date almost equal in importance to the day AT&T divested of the Bell System. On that day 800 service customers were ...
... Company (or other local phone company) for the same call. 800 PORTABILITY For inbound call centers May 1, 1993 is a date almost equal in importance to the day AT&T divested of the Bell System. On that day 800 service customers were ...
الصفحة 4
... company's design, development, production, installation and service procedures. Put together by the ISO (International Standards Organization) in Paris, ISO 9001 compliance is becoming more important when doing business overseas ...
... company's design, development, production, installation and service procedures. Put together by the ISO (International Standards Organization) in Paris, ISO 9001 compliance is becoming more important when doing business overseas ...
الصفحة 7
... company more money to process than simply adding more agents. A great idea, though. It needs some thoughtfulness to make it work. ACD CALLER DIRECTED CALL ROUTING Sometimes referred to as an auto attendant capability, this ACD function ...
... company more money to process than simply adding more agents. A great idea, though. It needs some thoughtfulness to make it work. ACD CALLER DIRECTED CALL ROUTING Sometimes referred to as an auto attendant capability, this ACD function ...
الصفحة 8
... company called Software Artistry (they have long since been subsumed into IBM, which bought the company in the late 1990s). The concept combines aspects of full-text searching with the self-learning qualities of a neural network ...
... company called Software Artistry (they have long since been subsumed into IBM, which bought the company in the late 1990s). The concept combines aspects of full-text searching with the self-learning qualities of a neural network ...
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response