The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
The Complete Guide to Call Center and Customer Support Technology Solutions Madeline Bodin. Call ... phone company that the phone number you are dialing is long distance, but ... line is NOT being used is a 2600 Hertz tone. (You can't have ...
The Complete Guide to Call Center and Customer Support Technology Solutions Madeline Bodin. Call ... phone company that the phone number you are dialing is long distance, but ... line is NOT being used is a 2600 Hertz tone. (You can't have ...
الصفحة 3
... call service where a caller dials a telephone number with a 900 prefix and pays a premium rate for the call. The call usually provides information, such as weather, technical support, entertainment (read chat lines and phone sex lines) ...
... call service where a caller dials a telephone number with a 900 prefix and pays a premium rate for the call. The call usually provides information, such as weather, technical support, entertainment (read chat lines and phone sex lines) ...
الصفحة 6
... Phone systems typically run on AC (meaning they plug into an AC wall socket) and need their own dedicated AC power line. This line should be “cleaned” with a power conditioner and voltage regulator. It also should be protected with a ...
... Phone systems typically run on AC (meaning they plug into an AC wall socket) and need their own dedicated AC power line. This line should be “cleaned” with a power conditioner and voltage regulator. It also should be protected with a ...
الصفحة 10
... phones and ADSI-compatible IVR systems on the market. The drawback is the phones are ... lines. It is capable of sending much more information from the big, wide ... phone line, or surf the Web at warp speed. Call center folks should be ...
... phones and ADSI-compatible IVR systems on the market. The drawback is the phones are ... lines. It is capable of sending much more information from the big, wide ... phone line, or surf the Web at warp speed. Call center folks should be ...
الصفحة 11
... telephone calls in a call center. Other common names for the same job, include, but ... phone number and perhaps her name and the best time to call back. The ... line. AGENT ID A term used by Rockwell for its now defunct, but ever-popular ...
... telephone calls in a call center. Other common names for the same job, include, but ... phone number and perhaps her name and the best time to call back. The ... line. AGENT ID A term used by Rockwell for its now defunct, but ever-popular ...
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response