The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
من داخل الكتاب
النتائج 1-5 من 88
الصفحة 1
... telephone system. Often used behind Centrex or a PBX. See KEY SYSTEM. 2600 TONE On a telecommunications network with in-band signaling, the method for signaling that a line is NOT being used is a 2600 Hertz tone. (You can't have nothing ...
... telephone system. Often used behind Centrex or a PBX. See KEY SYSTEM. 2600 TONE On a telecommunications network with in-band signaling, the method for signaling that a line is NOT being used is a 2600 Hertz tone. (You can't have nothing ...
الصفحة 2
... phone companies are phasing out this service in favor of the ISDN BRI, which has two 64 Kbps circuits and one 16 Kbps packet service. 5ESS A digital central office switching system made by AT&T. It is typically used as an “end-office ...
... phone companies are phasing out this service in favor of the ISDN BRI, which has two 64 Kbps circuits and one 16 Kbps packet service. 5ESS A digital central office switching system made by AT&T. It is typically used as an “end-office ...
الصفحة 6
... phone system should also be backed by a battery-based power pack, called UPS or Uninterruptible Power Supply. AC TO DC CONVERTER An electronic device which converts alternating current (AC) to direct current (DC). Most phone systems ...
... phone system should also be backed by a battery-based power pack, called UPS or Uninterruptible Power Supply. AC TO DC CONVERTER An electronic device which converts alternating current (AC) to direct current (DC). Most phone systems ...
الصفحة 7
... system. For example, a caller inputs an account number via touch tone phone. The number is sent to a data system holding a database of information on customers. The number is identified, validated and the call is distributed ...
... system. For example, a caller inputs an account number via touch tone phone. The number is sent to a data system holding a database of information on customers. The number is identified, validated and the call is distributed ...
الصفحة 8
... phone or where the phone jack is unavailable. It's hard to imagine anyone doing this anymore, but it is still ... system notes that the agent moves from one state to another. Other times, the agent has to enter a code into the system ...
... phone or where the phone jack is unavailable. It's hard to imagine anyone doing this anymore, but it is still ... system notes that the agent moves from one state to another. Other times, the agent has to enter a code into the system ...
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response