The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة
... telecommunications, computers, networking, training, sales and general business management. But certain terms in these fields are more pertinent than others. Our goal was not to throw in every definition, including the kitchen sink, but ...
... telecommunications, computers, networking, training, sales and general business management. But certain terms in these fields are more pertinent than others. Our goal was not to throw in every definition, including the kitchen sink, but ...
الصفحة
... 'd like to know that too. We are eager to hear your suggestions for our 3rd edition of The Call Center Dictionary. Madeline Bodin Keith Dawson CMP Books Call Center Dictionary numbers O345 NUMBERS A British Telecom LinkLine.
... 'd like to know that too. We are eager to hear your suggestions for our 3rd edition of The Call Center Dictionary. Madeline Bodin Keith Dawson CMP Books Call Center Dictionary numbers O345 NUMBERS A British Telecom LinkLine.
الصفحة 1
... Telecom LinkLine service in England where the caller is not charged for the Call. O891 AND O898 NUMBERS SOrt of like a 900 number, A British TeleCOm Premium rate service in England where the caller is charged at a premium rate for the ...
... Telecom LinkLine service in England where the caller is not charged for the Call. O891 AND O898 NUMBERS SOrt of like a 900 number, A British TeleCOm Premium rate service in England where the caller is charged at a premium rate for the ...
الصفحة 3
... telecom industry and the FCC promise that 888 service will work exactly like 800 service. See TOLL FREE SERVICE. 900 MEGAHERTZ A radio frequency band that actually extends from 902 MHz to 928 MHz. It was designated by the FCC for ...
... telecom industry and the FCC promise that 888 service will work exactly like 800 service. See TOLL FREE SERVICE. 900 MEGAHERTZ A radio frequency band that actually extends from 902 MHz to 928 MHz. It was designated by the FCC for ...
الصفحة 9
... telecom voice signals. It allows encoding of voice signals in half the space PCM takes. ADRMP Pronounced “Add-rump.” See AUTOMATIC DIALING RECORDED MESSAGE PLAYER. ADSI Analog Display Services Interface. ADSI is a standard defining a ...
... telecom voice signals. It allows encoding of voice signals in half the space PCM takes. ADRMP Pronounced “Add-rump.” See AUTOMATIC DIALING RECORDED MESSAGE PLAYER. ADSI Analog Display Services Interface. ADSI is a standard defining a ...
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ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response