The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة
... telecommunications, computers, networking, training, sales and general business management. But certain terms in these fields are more pertinent than others. Our goal was not to throw in every definition, including the kitchen sink, but ...
... telecommunications, computers, networking, training, sales and general business management. But certain terms in these fields are more pertinent than others. Our goal was not to throw in every definition, including the kitchen sink, but ...
الصفحة 1
... telecommunications network with in-band signaling, the method for signaling that a line is NOT being used is a 2600 Hertz tone. (You can't have nothing on the line, because that "nothing" might be a pause in the conversation.) This tone ...
... telecommunications network with in-band signaling, the method for signaling that a line is NOT being used is a 2600 Hertz tone. (You can't have nothing on the line, because that "nothing" might be a pause in the conversation.) This tone ...
الصفحة 17
... telecommunications services including long-distance service, wireless service, Internet access, consulting services and credit cards. It was once part of the Bell System, which had a monopoly on all telephone technology and services in ...
... telecommunications services including long-distance service, wireless service, Internet access, consulting services and credit cards. It was once part of the Bell System, which had a monopoly on all telephone technology and services in ...
الصفحة 18
... Telecommunications Industry Solutions. A key player in the regulation of toll-free (800, 888 and 877) services. The FCC is relying more on input from the industry to make new rules and standards. ATIS is an umbrella organization over ...
... Telecommunications Industry Solutions. A key player in the regulation of toll-free (800, 888 and 877) services. The FCC is relying more on input from the industry to make new rules and standards. ATIS is an umbrella organization over ...
الصفحة 37
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response