The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة
... terms specific to the industry, but it also relies on terms from telecommunications, computers, networking, training, sales and general business management. But certain terms in these fields are more pertinent than others. Our goal was ...
... terms specific to the industry, but it also relies on terms from telecommunications, computers, networking, training, sales and general business management. But certain terms in these fields are more pertinent than others. Our goal was ...
الصفحة
... terms to reflect changes in the industry. We are confident that this dictionary can help you, not only today, but in the months and years to come. If you are puzzled by a term that you don't find here, please let us know. If the lingo ...
... terms to reflect changes in the industry. We are confident that this dictionary can help you, not only today, but in the months and years to come. If you are puzzled by a term that you don't find here, please let us know. If the lingo ...
الصفحة 2
... term for “toll-free” or “called party pays.” No longer a valid term, because there are so many toll-free prefixes. Pretty soon you will prove yourself an old-timer by referring to “800 service.” The popularity of “800 service” after ...
... term for “toll-free” or “called party pays.” No longer a valid term, because there are so many toll-free prefixes. Pretty soon you will prove yourself an old-timer by referring to “800 service.” The popularity of “800 service” after ...
الصفحة 3
... term is not trademarked and all the major carriers use the term. The premium charge for the call appears on the caller's telephone bill. There is no limit to the amount that can be charged (it's usually a per-minute fee), but federal ...
... term is not trademarked and all the major carriers use the term. The premium charge for the call appears on the caller's telephone bill. There is no limit to the amount that can be charged (it's usually a per-minute fee), but federal ...
الصفحة 5
... term. This software feature lets callers place collect and third-number billed calls without speaking to a live operator. Call acceptance is validated using a synthesized operator's voice ("Will you accept a collect call from...") and a ...
... term. This software feature lets callers place collect and third-number billed calls without speaking to a live operator. Call acceptance is validated using a synthesized operator's voice ("Will you accept a collect call from...") and a ...
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response