The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
... phone company that the phone number you are dialing is long distance, but its destination is one within the North American Numbering Plan. The number 1 will typically be followed by an area code and then seven digits. To reach other ...
... phone company that the phone number you are dialing is long distance, but its destination is one within the North American Numbering Plan. The number 1 will typically be followed by an area code and then seven digits. To reach other ...
الصفحة 2
... number and your long distance carrier will carry that local call. (Whether ... number between two or more carriers. 800 portability drove down the cost of ... toll free code or be hopelessly confused by the fact that 2 Call Center Dictionary.
... number and your long distance carrier will carry that local call. (Whether ... number between two or more carriers. 800 portability drove down the cost of ... toll free code or be hopelessly confused by the fact that 2 Call Center Dictionary.
الصفحة 3
... numbers. If the problem isn't solved, we'll quickly rip through 866, 855, 844, 833 and 822, the next toll-free prefixes. See 800 SERVICE and TOLL FREE SERVICE. 888 SERVICE As of March 1996, the 888 “area” code is an additional code for toll ...
... numbers. If the problem isn't solved, we'll quickly rip through 866, 855, 844, 833 and 822, the next toll-free prefixes. See 800 SERVICE and TOLL FREE SERVICE. 888 SERVICE As of March 1996, the 888 “area” code is an additional code for toll ...
الصفحة 12
... no matter where he sits or how many positions he or she occupies at one time. AGGREGATOR A type of long distance service seller. An aggregator signs up for a long distance service's multi-location toll-free or outbound service then ...
... no matter where he sits or how many positions he or she occupies at one time. AGGREGATOR A type of long distance service seller. An aggregator signs up for a long distance service's multi-location toll-free or outbound service then ...
الصفحة 18
... toll-free (800, 888 and 877) services. The FCC is relying more on input from the industry to make new rules and ... Number Administration Committee (OBF/SNAC) forum and the Network Operations Forum (NOF). Not to be confused with the Roswell, ...
... toll-free (800, 888 and 877) services. The FCC is relying more on input from the industry to make new rules and ... Number Administration Committee (OBF/SNAC) forum and the Network Operations Forum (NOF). Not to be confused with the Roswell, ...
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ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response