The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
... tone makes the network ripe for abuse. Just put a 2600 Hz tone on the line, and you get a free call. That's why these days just about the entire telecommunications network uses Signaling System 7 — and out-ofband signaling. Out-of-band ...
... tone makes the network ripe for abuse. Just put a 2600 Hz tone on the line, and you get a free call. That's why these days just about the entire telecommunications network uses Signaling System 7 — and out-ofband signaling. Out-of-band ...
الصفحة 7
... tone phone. The number is sent to a data system holding a database of information on customers. The number is identified, validated and the call is distributed automatically based on the specific account type (VIP vs. regular business ...
... tone phone. The number is sent to a data system holding a database of information on customers. The number is identified, validated and the call is distributed automatically based on the specific account type (VIP vs. regular business ...
الصفحة 10
... TONES Signals such as dial tone, busy, ringing, fast-busy, call-waiting and camp-on that your telephone system uses to tell you that something is happening or about to happen in the processing of the call. AEMIS Automatic Electronic ...
... TONES Signals such as dial tone, busy, ringing, fast-busy, call-waiting and camp-on that your telephone system uses to tell you that something is happening or about to happen in the processing of the call. AEMIS Automatic Electronic ...
الصفحة 16
... tone telephone and get real-time ACD statistics, such as average speed of answer, number of calls in queue and activity by agent group. A nice feature for managing from a remote location or when you find yourself fretting on your ...
... tone telephone and get real-time ACD statistics, such as average speed of answer, number of calls in queue and activity by agent group. A nice feature for managing from a remote location or when you find yourself fretting on your ...
الصفحة 19
... tone multi-frequency signaling input. These devices process calls based on the caller's input, information received from a host data base, and information carried with ... TONE Also called CNG, or Calling Tone. The 19 Call Center Dictionary.
... tone multi-frequency signaling input. These devices process calls based on the caller's input, information received from a host data base, and information carried with ... TONE Also called CNG, or Calling Tone. The 19 Call Center Dictionary.
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response