The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsCRC Press, 03/01/2002 - 227 من الصفحات Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center. |
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الصفحة 1
... typically be followed by an area code and then seven digits. To reach other international countries, from the United States, you dial the international access Code "011." 1A2 A very basic key telephone system. Often used behind Centrex ...
... typically be followed by an area code and then seven digits. To reach other international countries, from the United States, you dial the international access Code "011." 1A2 A very basic key telephone system. Often used behind Centrex ...
الصفحة 2
... typically used as an “end-office,” serving local subscribers. 64 KBPS A 64 Kbps circuit. “Clear Channel” is 64 Kbps where entire bandwidth is used. Compare to 56 KBPS. 700 SERVICE An “area code” reserved for long distance company use ...
... typically used as an “end-office,” serving local subscribers. 64 KBPS A 64 Kbps circuit. “Clear Channel” is 64 Kbps where entire bandwidth is used. Compare to 56 KBPS. 700 SERVICE An “area code” reserved for long distance company use ...
الصفحة 5
... orders on another later Call. ABOVE HOLD TIME An incoming call that is longer than the average call length for a call Center or group. AC POWER Alternating current. Phone systems typically run on AC. Call Center Dictionary A.
... orders on another later Call. ABOVE HOLD TIME An incoming call that is longer than the average call length for a call Center or group. AC POWER Alternating current. Phone systems typically run on AC. Call Center Dictionary A.
الصفحة 6
... typically run on AC (meaning they plug into an AC wall socket) and need their own dedicated AC power line. This line should be “cleaned” with a power conditioner and voltage regulator. It also should be protected with a surge arrestor ...
... typically run on AC (meaning they plug into an AC wall socket) and need their own dedicated AC power line. This line should be “cleaned” with a power conditioner and voltage regulator. It also should be protected with a surge arrestor ...
الصفحة 12
... typical distribution of average handle times throughout the day. Each factor measures how far AHT in the half or quarter hour deviates from the AHT for day as a whole. AI See ARTIFICIAL INTELLIGENCE. AIN Advanced Intelligent Network. A ...
... typical distribution of average handle times throughout the day. Each factor measures how far AHT in the half or quarter hour deviates from the AHT for day as a whole. AI See ARTIFICIAL INTELLIGENCE. AIN Advanced Intelligent Network. A ...
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عبارات ومصطلحات مألوفة
ACD statistic ACD system agent group answered applications area code AT&T automated automated attendant automatic call distributor average call accounting call cen call center management call processing call volume caller Caller ID central office Centrex circuit company’s connected customer’s database device dialer equipment Erlang example feature handset headset help desk inbound call incoming calls interactive interactive voice response interface ISDN IVR system lets local area network long distance carrier monitoring number of calls off-hook operator outbound call person phone call phone company phone lines phone number phone system predictive dialing PREVIEW DIALING provides queue queuing record routing schedule screen server signal speech recognition tele telecom telecommunications telemarketing telephone calls telephone number telephone switch telephone system term toll-free number tone traffic typically usually vendor voice mail voice processing voice response