Knowledge Management in the Public Sector: A Blueprint for Innovation in GovernmentM.E. Sharpe, 2006 - 325 من الصفحات This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information--and then converting and disseminating these resources to all who need to share in the organizational knowledge. Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies. |
المحتوى
Boxes | 12 |
A SelfRegulating Social System | 23 |
The Technology and Processes Subsystem | 45 |
Knowledge Processes and Policy Directives | 64 |
Principles and Processes in Implementing KM | 83 |
Building a Collaborative Learning Culture | 106 |
KM and Organizational Learning | 125 |
Figures | 139 |
Knowledge Management at NASA | 209 |
26 | 216 |
KM at the Armys CommunicationsElectronics Command | 227 |
KM at the Virginia Department of Transportation | 240 |
Knowledge Managements Role in the Drive | 257 |
Model FY07 | 262 |
Glossary | 275 |
| 291 | |
KM and Innovation in Government | 149 |
Knowledge Management in the Public Sector | 168 |
The PublicSector Chief Knowledge Officer | 188 |
About the Author | 303 |
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
activities Administration agement agency's assets best practices budget chief information officer chief knowledge officer collaboration communications technology communities of practice competencies components concept Corps create databases Department document e-government edge management electronic employees engineering environment established experience explicit knowledge federal agencies federal enterprise architecture federal government function goals government agencies government innovation identified implementation improve includes information and communications information and knowledge information technology initiative integration interactions Internet intranet KM program knowl knowledge audit knowledge capture knowledge management system knowledge sharing leaders leadership learning organization lessons learned mation ment mission NASA needed networks operations organization's organizational culture organizational learning participation percent performance planning processes project management public-sector reference model responsibilities role sector share knowledge skills strategy subsystem success tacit knowledge tion transformation users workers workforce