Managing Knowledge: An Essential ReaderStephen E. Little, Tim Ray SAGE Publications, 03/10/2005 - 357 من الصفحات Knowledge management is crucial to organizational learning, innovation and success within organizations. The Second Edition of the successful knowledge management reader provides a core source of key theoretical thinkers in the field and presents the most up-to-date leading-edge articles that explore emerging trends. A comprehensive introduction places these readings in context and draws together key strands across the field. The new reader includes new and revised chapters as well as newly authored material, to provide students with a current resource that enables the study of knowledge management from a variety of perspectives. Theoretical work and engaging case studies place knowledge management in the context of an emerging global economy. |
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... customer has inquired about ( e.g. whether the customer has subscribed to having voice mail ) . The system can also help operators to activate the connection of pre - paid customers or even to activate call recognition for these customers ...
... customer has inquired about ( e.g. whether the customer has subscribed to having voice mail ) . The system can also help operators to activate the connection of pre - paid customers or even to activate call recognition for these customers ...
الصفحة
... customers are rarely ' sophisticated ' mobile phone users , which often makes com- munication between operators and customers difficult : customers do not always express themselves in a clear and articulate manner , whereas sometimes ...
... customers are rarely ' sophisticated ' mobile phone users , which often makes com- munication between operators and customers difficult : customers do not always express themselves in a clear and articulate manner , whereas sometimes ...
الصفحة
... customers articulate their problems , probe them fur- ther in order to get customers to clarify what they want , and locate the appropri- ate information that will answer customers ' queries . As well as doing all this , operators must ...
... customers articulate their problems , probe them fur- ther in order to get customers to clarify what they want , and locate the appropri- ate information that will answer customers ' queries . As well as doing all this , operators must ...
المحتوى
Contents | |
KEY CONCEPTS 21 22 | |
The Generative Dance between | |
حقوق النشر | |
10 من الأقسام الأخرى غير ظاهرة
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
action activity argued Business School Cambridge capabilities collaboration communities of practice competitive advantage concept context corporate create culture customers deep smarts distinction dynamic affordance employees employment modes epistemology example experience expertise explicit knowledge external firm flutemakers focus forms of knowledge Harvard Business Harvard Business School HR architecture HR configurations human capital important individual innovation integration Intellectual Capital interaction internal Japan Japanese job satisfaction judgement knowl knowledge assets knowledge creation knowledge management knowledge workers knowledge-creating process Management Journal Managing Knowledge meaning Nonaka and Takeuchi occupational operators organization organizational commitment organizational knowledge organizational learning particular performance perspective Polanyi problems Quadrant role sense shared skills social social capital Strategic Management structure subsidiary sustained competitive advantage tacit knowing tacit knowledge theory tion tool Tsoukas understanding University Press valuation Wenger York