Managing Quality: Integrating the Supply ChainPearson Prentice Hall, 2007 - 568 من الصفحات This volume is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing readers to participate in and manage quality improvement in manufacturing, government, and service organizations. The volume examines differing perspectives on quality, quality theory, global quality and quality standards, strategic quality planning, the voice of the customer and the market, quality in product and process design, designing quality services, managing supplier quality in the supply chain, the tools of quality and implementing quality, statistically based quality improvement for variables, six sigma management and tools, implementing and validating the quality system. For quality control managers and other interested in greater quality management. |
المحتوى
UNDERSTANDING QUALITY CONCEPTS | 1 |
Quality Theory | 33 |
Global Supply Chain Quality and International | 64 |
حقوق النشر | |
15 من الأقسام الأخرى غير ظاهرة
طبعات أخرى - عرض جميع المقتطفات
Managing Quality: Integrating the Supply Chain <span dir=ltr>S. Thomas Foster</span> لا تتوفر معاينة - 2007 |
عبارات ومصطلحات مألوفة
activities Amgen analysis approach areas assessment audits benchmarking chapter check sheet company's competitive components concept continuous improvement control charts control limits corporate costs customer requirements customer satisfaction customer service defective Deming Deming Prize develop diagram dimensions discussed employees engineering European Quality Award evaluation example failure FedEx feedback Figure firms flowchart FMEA focus focused function goals identify implementation important improving quality inspection internal involves Japanese leaders leadership learning levels Look at Quality manufacturing measures ment needs operations organization organizational organizational learning Pareto analysis Pareto chart performance poka-yoke problems product design products and services quality control quality improvement quality management relationship reliability responsibility sample service quality Six Sigma Solectron specific standard statistical statistical process control steps strategic planning suppliers supply chain Table Taguchi Taguchi method tion tomer variables