Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 82
... Exercises Cognition and behaviour What's in a style? Reflecting on patterns of past behaviour Perception matrix Effect of our concept of self on our behaviour towards others Preparing to listen Not attending to others Attending to ...
... Exercise consultation Diagnosing your interpersonal style Diagnosing the need for assertive behaviour Check-list for the acquisition and exercise of power Effective asserting Negotiating style questionnaire Planning for a negotiation ...
... exercises designed to help us monitor our own behaviour, identify areas for improvement and practise new ways of relating to others. 1 THE NATURE OF INTERPERSONAL SKILLS A historical perspective Learning xiii Preface.
... Exercise 1.1, presented at the end of this chapter, is designed to help you explore the link between cognition and behaviour. It illustrates how each actor's intention, and the way the other actor interprets this intention, influences ...
... exercise is to explore the link between cognition (what people are thinking) and behaviour. It involves deciding, on ... exercise. Method You can complete the exercise working alone or with another person. The exercise format presented ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively