Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 54
... achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. Interpersonal Skills At Work provides a clearly structured and comprehensive overview of ...
... achieve desired outcomes. 0 Be able to compare and contrast the behavioural and cognitive approaches to studying social interaction. 0 Understand the difference between those behavioural approaches that restrict attention to observable ...
... achieve this end they need to manage the interaction in a way that encourages each applicant to provide the maximum amount of relevant and the minimum amount of irrelevant information. This objective is likely to be frustrated if the ...
... achieving desired outcomes. It therefore seems appropriate to define interpersonal skills as goal-directed behaviours used in face-to-face interactions in order to bring about a desired state of affairs. Approaches to the study of ...
... the way he responds in order to maximise his personal benefit from the interaction rather than to help the appraiser achieve her objectives. This brief description not only draws attention to the interactive A HISTORICAL PERSPECTIVE.
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively