Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 50
... answers by overusing the kinds of questions that limit their responses to yes or no, or if they ask questions in a way that prompts them into giving the answer which they think the interviewers want to hear. In negotiations, there is ...
... answer all the questions he is asked, and may attempt to manage the way he responds in order to maximise his personal benefit from the interaction rather than to help the appraiser achieve her objectives. This brief description not only ...
... answering the questions listed in Figure 1.3. (What is As intention? How do I feel about this? What do I hope to achieve by responding?) 5 should not share this information With A. 9 5 should then decide how to respond to As behaviour ...
... answering the questions listed in Figure 1.3. Do not share this information With B. ' A should then decide how to respond to BS behaviour at B1 and write this down in the behaviour box at A2. Inform 5 how you behaved. 4 5 reflects on As ...
... answering the questions listed in Figure 1.3. Do not share this information With 5. A should then decide how to respond to ES behaviour at B2 and write this down in the behaviour box at A3. Inform B howyou behaved. A3 6 B reflects on As ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively