Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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النتائج 1-5 من 51
... appropriate weight to the views of others. The person who is able to recognise what is happening, and who can use this awareness to intervene, to act consciously in ways that make it more likely that relevant knowledge will be applied ...
... appropriate to define interpersonal skills as goal-directed behaviours used in face-to-face interactions in order to bring about a desired state of affairs. Approaches to the study of interpersonal interaction The study of interpersonal ...
... appropriate cues, and to the ability to identify an effective correction routine (referred to as 'translation' in the model). The effectiveness of social performances may vary because, for example, not everyone knows that open-ended ...
... appropriate to the situation and purpose at hand. They are also able to perform it well with the appropriate non-verbal cues. The next level up is structure. This is concerned with the way in which we sequence the primary components of ...
... appropriate use of these skills in an integrated fashion. A second danger identified by Hargie is that by adopting a micro-training approach to skills development, social interaction will lose its natural beauty and become artificial ...
المحتوى
1 | |
19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |