Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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... argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. Interpersonal Skills At Work provides a clearly structured and comprehensive overview of the interpersonal skills that ...
... argues that a person's success as a manager depends upon the ability to conduct oneself in the complexity of the organisation as a subtle, insightful, incisive performer. He goes on to suggest that successful managers appear to have a ...
... argue that when human conduct is characterised at this relatively low level of abstraction there is the advantage that ... argues that since any aspect of overt behaviour may be observed, it follows that all behaviour can be categorised ...
... argues that people are motivated to behave towards others in ways that elicit from them desirable kinds of behaviour that are complementary to their own. His model of interpersonal behaviour suggests that interpersonal acts may be ...
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المحتوى
1 | |
19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |