Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
من داخل الكتاب
النتائج 1-5 من 48
... aware of how cognitive processes influence behaviour and how social interaction may be viewed as a transaction in which each interactor is seeking a satisfactory outcome. Introduction This chapter provides a review of the different ...
... aware that his boss/appraiser is observing what he is saying and doing and that on the basis of these observations she (the appraiser) is making inferences about him. These inferences might affect the decisions she makes about the ...
... aware of how A behaved at the start of this interaction — box A1) can also start the exercise. ' fishould fill in the cognition 'bubble' at 81 on his or her own sheet, answering the questions listed in Figure 1.3. (What is As intention ...
... aware of the factors which might have influenced how they behaved towards us. Be prepared to share what you have discussed in a plenary session. Plenary discussion When you share with others the accounts of your interactions it may be ...
... aware of how the hierarchical model of interpersonal skills can be used to help individuals to critically assess the effectiveness of their social skills at every level. Be able to describe the hierarchical structure of interpersonal ...
المحتوى
1 | |
19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |