Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 68
... behave, and therefore on the achievement of personal and organisational goals. Simple examples may serve to ... behaving in certain ways. In decision-making groups, one of the factors which can influence the quality of a decision is the ...
... behave in ways that increase the probability of achieving desired outcomes. It therefore seems appropriate to define interpersonal skills as goal-directed behaviours used in face-to-face interactions in order to bring about a desired ...
... behave in the light of the situation and the actor's objectives. The nine categories are: seeking ideas, proposing, suggesting, building, disagreeing, supporting, difficulty stating, seeking clarification, and classifying/explaining ...
... behave towards others in ways that elicit from them desirable kinds of behaviour that are complementary to their own. His model of interpersonal behaviour suggests that interpersonal acts may be categorised according to eight broad ...
... behaves. The interactive nature of relationships is illustrated in Figure 1.3. This diagram illustrates how each actor's intention, and the way the other actor interprets this intention, influences how the parties behave towards each ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively