Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 27
... Business School. He has published nine books and over sixty papers on career development, interpersonal skills, processes of change in organisations and cognitive style. INTERPERSONAL SKILLS AT WORK Second edition john Hayes 01 LEO.
... Cognition and behaviour The experiential learning model How learning occurs The six emotions Surprise Fear Anger Disgust Happiness Sadness Posture: interpretations of stick-figure diagrams Characteristics of vocal expression The ...
... Cognition and behaviour What's in a style? Reflecting on patterns of past behaviour Perception matrix Effect of our ... Cognitive scene setting Information requirements and interview plans Planning the schedule of questions Questioning ...
... cognitive approaches to studying social interaction. 0 Understand the difference between those behavioural approaches that restrict attention to observable behaviours and those behavioural approaches that pay attention to the intention ...
... Cognitive approaches to the study of social interaction place heavy emphasis on cognition as a guide to behaviour. Exercise 1.1, presented at the end of this chapter, is designed to help you explore the link between cognition and ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively