Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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... desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers. Interpersonal Skills At Work provides a clearly structured and comprehensive overview of the ...
... desired outcomes. This book provides a clearly structured and comprehensive overview of the interpersonal skills required for effective functioning at work and presents a micro-skill approach to skill development. An important feature ...
... desired outcomes. 0 Be able to compare and contrast the behavioural and cognitive approaches to studying social interaction. 0 Understand the difference between those behavioural approaches that restrict attention to observable ...
... outcomes are encapsulated in the individual's objectives. A common theme in these definitions is the ability to behave in ways that increase the probability of achieving desired outcomes. It therefore seems appropriate to define ...
... desired complementary behaviour the interaction is perceived to be rewarding ... outcomes known to a person, including those they perceive as accruing to ... outcomes (rewards less costs) that are above this level, the relationship will ...
المحتوى
1 | |
19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |