Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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... experience the interaction as rewarding. Thibaut and Kelley (1959) also advance the notion of reward and cost. They conceptualise interpersonal interaction as a process of social exchange, and their basic assumption is that people ...
... experience outcomes from their encounters that are greater than their CL, and where the outcomes are greater than those they perceive to be available through alternative relationships the existing relationship is likely to continue. All ...
... experience and refine their subjective theories of social interaction. Interpersonal skills can be learned This chapter explores what we can do to improve our ability to relate to others. Most people learn how to relate on the basis of ...
... experience to validate and test abstract concepts. While we may draw on explicit la ACT: engage in experience 4a PLAN ACTION to test the interpretation 2a OBSERVE and reflect on the experience 3a INTERPRET and make sense of the experience ...
... experience that is the focal point of learning. 2 The second is the importance attributed to feedback, the process that generates valid information to assess deviations from intended goals. This feedback provides the basis for the ...
المحتوى
| 1 | |
| 19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |