Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 59
... focused on cognitive models that view interpersonal interaction as a transaction between parties who are each seeking satisfactory outcomes for themselves. The importance of feedback for managing and improving performance in response to ...
... focus is on the teacher—pupil relationship and in the social work literature, marital, family and similar relationships tend to be the focus of attention. Berscheid (1994) observes that this has led to a situation where the matrix of ...
... focus their attention on specific, immediately observable behaviours, such as head nods and eyebrow flashes, of which the larger actions are composed. They argue that when human conduct is characterised at this relatively low level of ...
... focus attention on the way situations are defined and the actors' ability to think through (rehearse) how the interaction might unfold before deciding what to do. This theme is developed in Chapter 6, when the interviewer and ...
... focusing on the first exchange between A and 5. Everybody knew how A behaved in the first instance. A stood in the doorway of the office that 5 shared with others and loudly declared that this was the second time 5 had made the same ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively