Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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النتائج 1-5 من 31
... تحديد النسل في الشريعة الإسلامية /د.محمود شلتوت – الجيزة – وكالة الصحافة العربية. ٧٦ ص، ١٨ " ٢١ سم. الترقيم الدولى: ه – ١٢ - ٦٨١٨ – ٩٧٧ – ٩٧٨ رأسه رقم الإيداع : ٧١٨١ / ٢٠٢٠ فلا ٢ القرآن والمرأة فصول شرعية اجتماعية تحديد النسل في الشريعة ...
... تحديد مفهوم الأقليات ومعايير تصنيفها وقد قسمناه ألى مبحثين اثنين. حيث نستعرض في المبحث الأول إلى تحديد مفهوم الأقليات في العصور القديمة وفي عصر الإسلام (القرآن الكريم – السنة الشريفة). ثم سنتناول تحديد مفهوم الأقليات في القانون الدولي ...
... identified bodies are returned to the next of kin . The first care is to identify the body . If the metal tag which is about the neck or wrist is the duplicate of the tag fastened to the marker above ground , the identification is ...
... تحديد غايات الدعم الزراعي لتحويل النظم الغذائية زيادة مطردة في الطلب على الغذاء . وقد تفاقمت هذه التحديات بسبب تفشي ... تحديد غايات دعم المنتجين الزراعيين وإصلاحه بهدف دعم تحويل نظمنا الغذائية وتحقيق أهداف التنمية المستدامة . وتعرف إعادة ...
... identified . The reason is the lack of observability mentioned earlier rather than the inability of ERA to identify closely spaced but sufficiently observed modes . In general , similar results are obtained in the corresponding ...
المحتوى
1 | |
19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |