Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 84
... important feature of the book is the inclusion of a wide range of exercises designed to help us monitor our own behaviour, identify areas for improvement and practise new ways of relating to others. 1 THE NATURE OF INTERPERSONAL SKILLS ...
... important influence on the expectations of opponents and that this can affect the outcome. There is also evidence ... important contribution to improving group performance. The importance of interpersonal skills One of the most widely ...
... important, it is the interaction between the two that has greatest impact. This transactional approach to social interaction presents interpersonal skill in a way that draws attention to our ability to shape the behaviour of others so ...
... important because it means that there will be a serious delay in the company's ability to process the client's mortgage application, and it could result in the loss of the client's business. Place a copy of Figure 1.3 somewhere where ...
... important sub or micro skills before bringing the components together and synthesising them into larger units of behaviour. This reductionist approach to the development of interpersonal skills has a number of clear advantages, but ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively