Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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النتائج 1-5 من 38
... influence on the expectations of opponents and that this can affect the outcome. There is also evidence that, in competitive negotiations, concessions are more likely to be reciprocated when the person offering the concession is ...
... influence or control the behaviour of others. His response to this criticism is that even in this kind of situation those concerned are trying to maintain a certain kind of interaction, and that this involves the control of others ...
... influence of the person—situation context: while both people and situations are important, it is the interaction ... influences how the parties behave towards each other as the interaction unfolds. The questions listed in the ...
... influence B's response'? What does B say and do in response to A's A1 Standing in the doorway ofa _ q: - What is A's 5r shared office, A loudly declares: . . intention? :> 2 How do I feel THIS IS THE SECOND TIME about this? YOU HAVE ...
... influence what you did next? ' Could the outcome of this interaction have been more rewarding/ satisfying if either ... influenced how they behaved towards us. Be prepared to share what you have discussed in a plenary session ...
المحتوى
| 1 | |
| 19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |