Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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... Skills At Work provides a clearly structured and comprehensive overview of the interpersonal skills that are essential for effective functioning at work. It presents a micro-skills approach to skill development that can be used to ...
John Hayes. 10 11 12. CONTENTS. List of illustrations Preface The nature of interpersonal skills: a historical perspective Developing interpersonal skills: a micro-skills approach Awareness of self and others and the development of ...
... skills required for effective functioning at work and presents a micro-skill approach to skill development. An important feature of the book is the inclusion of a wide range of exercises designed to help us monitor our own behaviour ...
... skills from a historical perspective and to develop a critical appreciation of the different approaches that have ... microskills approach to training that provides the conceptual framework for the approach to skill development ...
... micro behaviours that add up to a macro judgement about a person's typical way of communicating. Wright and Taylor (1994) refer to it as a person's overall approach, while Honey defines style as the conclusions we reach about the way ...
المحتوى
| 1 | |
| 19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |