Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 79
... offer possibility for settlement The dual concern model of motivational orientation The integrative and distributive dimensions The relationship between opening bid and outcome Frequency and duration of communication Communication ...
... offers a similar definition. He refers to interactive skills as the skills people use in face-to-face encounters to arrange their behaviour so that it is in step with their objectives. He emphasises the point that interactive skills ...
... offers an example of a complex but typical social encounter in which the behaviour of each party is influenced by the other. The person being appraised is aware that his boss/appraiser is observing what he is saying and doing and that ...
... offers an example which illustrates this possibility in everyday life. A person may decide to remain in an unhappy marriage because, given the personal, social and economic problems that may be associated with separation or divorce, the ...
... offered in this book. The approach adopted here analyses social interaction in terms of clearly identifiable behaviours while at the same time highlighting the way these behaviours relate to one another. The advantage offered by this ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively