Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 44
... parties who are each seeking satisfactory outcomes for themselves. The importance of feedback for managing and improving performance in response to the reactions of self and others is also highlighted. Chapter 2 outlines a hierarchical ...
... parties to an interaction behave towards each other as the interaction unfolds. A transactional approach to social ... party is influenced by the other. The person being appraised is aware that his boss/appraiser is observing what he ...
... party may react to how the other person behaves. The interactive nature of relationships is illustrated in Figure 1.3. This diagram illustrates how each actor's intention, and the way the other actor interprets this intention ...
... parties (A and 5). After you have completed several exchanges, reflect on how interpretation of intent can influence behaviour. If you decide to complete this exercise by working with another person, decide who will be A and who will be ...
... party (E) can misinterpret the intent of the other (A). The result can be that B_responds to As behaviour in a way that A failed to anticipate. When this happens A has to take corrective action to steer the relationship back onto the ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively