Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
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... possible Overlapping limits offer possibility for settlement The dual concern model of motivational orientation The integrative and distributive dimensions The relationship between opening bid and outcome Frequency and duration of ...
... possible in order to determine which applicant will be most suitable for the job. To achieve this end they need to manage the interaction in a way that encourages each applicant to provide the maximum amount of relevant and the minimum ...
... should then decide how to respond to As behaviour at A3 and write this down in the behaviour box at BB. Inform A howyou behaved. B3 ". 7 Continue this process through as many steps as possible. 14 INTERPERSONAL SKILLS AT WORK.
John Hayes. 7 Continue this process through as many steps as possible in the permitted time. The next step involves A ... Possible examples include: ' To provide 5 with feedback that would help him improve his performance. 15 A HISTORICAL ...
... Possible examples include: 9 Bursting into tears and leaving the room. 9 Engaging in a public argument and blaming A for not providing adequate guidance about what E was required to do. 9 Promising to work more carefully in the future ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively