Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 84
... problem. Interpersonal competence depends upon our ability to understand and manage the dynamics of social interaction. We require both diagnostic and action skills. We need to be able to read behaviour and act in ways that will bring ...
... problem solving. Honey argues that since any aspect of overt behaviour may be observed, it follows that all behaviour can be categorised. However, he is critical of those who restrict their attention to the most basic elements of ...
... problems that may be associated with separation or divorce, the available alternatives are perceived to be less rewarding or more costly than the present situation. For each member of a voluntary relationship to be motivated to interact ...
... problem many times before, they may be unaware of how their own behaviour contributes to the problem. Furthermore, they may have little awareness of alternative ways of behaving that might improve matters. Interpersonal competence ...
... problem might have been resolved if they had known more about how their own behaviour contributed to the problem, and if they had been aware of alternative ways of behaving that might have encouraged the interviewees to say more about ...
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively