Interpersonal Skills at Work
Routledge, 11/09/2002 - 320 من الصفحات
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.
Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.
This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
النتائج 1-5 من 49
... seeking a satisfactory outcome. Introduction This chapter provides a review of the different theories and methodologies that have been applied to the study of interpersonal interaction. Particular attention is focused on cognitive ...
... seeking ideas, proposing, suggesting, building, disagreeing, supporting, difficulty stating, seeking clarification, and classifying/explaining/informing. Cognitive approaches All of the approaches presented so far fail to pay attention ...
... seek a transfer or look for a job elsewhere. 4 Were any of the people who assumed the role of Asurprised by how 'their E responded? Sharing this kind of information usually demonstrates how often one party (E) can misinterpret the ...
... seeking a satisfactory outcome. The use of feedback and correction routines for managing performance in the light of the reactions of others has also been highlighted. The model that underpins the content of this book is cognitive. It ...
لقد وصلت إلى حد العرض المسموح لهذا الكتاب.
8 Helping and facilitating
9 Asserting and influencing
11 Working with groups
12 Managing relationships more effectively