Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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... stage of the interaction. 2 Repeat this process noting how accurate A's understanding of Bs intention was at each stage. ' Were you surprised by how the other person had interpreted your behaviour? ' How did the way you interpreted the ...
... stage as his organis— ing metaphor and offers a good insight into the interactionist perspective.) Oshagbemi, T. (1988) Leadership and Management in Universities, New York: Walter de Gruyter. Thibaut, and Kelley, H.H. (1959) The Social ...
... stage. A similar pattern may be observed in the process of learning other skills. For example, learning to drive a car requires the driver to become proficient in a number of perceptual—motor skills involved in such tasks as steering ...
... stages: conceptual understanding and behavioural mastery (Kagan 1973: 44). The first stage involves developing a conceptual understanding of the process of social interaction and the hierarchical nature of interpersonal skills ...
... stage process which we can use for refining the subjective theory that guides our interpersonal interactions (see Figure 2.1). Kolb (1984: 21) highlights two important aspects of Lewin's theory: 1 The first is the emphasis it places on ...
المحتوى
| 1 | |
| 19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |