Interpersonal Skills at WorkRoutledge, 11/09/2002 - 320 من الصفحات In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment. |
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... theories and methodologies that have been applied to the study of interpersonal interaction. Particular attention is focused on cognitive models that view interpersonal interaction as a transaction between parties who are each seeking ...
... theories that view interpersonal relations in terms of a transaction in which each interactor is seeking a ... Theory, Hillsdale, NJ: Lawrence Erlbaum. Hargie, O.D.W. (1997) The Handbook of Interpersonal Slzills (2nd edn) ...
... theories can make by sensitising you to the elements of your behaviour that might be the focus of micro-skills training. Recognise the importance of an individual's own subjective theory of social interaction and the role it plays in ...
... theories provide us with a conceptual map that we can use to alert us to those aspects of social interaction which deserve our attention. They facilitate diagnosis. They also supply an agenda for action by offering a vision of what ...
... theories to guide everything we say and do. Cueing and learning When events do not go according to plan, when others do not respond as we anticipate, we use our subjective theory to determine what to do next. The theory suggests ...
المحتوى
| 1 | |
| 19 | |
3 Awareness of self and others and the development of interpersonal competence | 32 |
4 Listening | 48 |
5 Listening to nonverbal messages | 71 |
6 Questioning and the informationgetting interview | 98 |
7 Presenting information to others | 130 |
8 Helping and facilitating | 157 |
9 Asserting and influencing | 200 |
10 Negotiating | 224 |
11 Working with groups | 259 |
12 Managing relationships more effectively | 291 |
Index | 301 |