Managing Quality: An Integrative ApproachPearson Prentice Hall, 2004 - 518 من الصفحات For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations. |
المحتوى
UNDERSTANDING QUALITY CONCEPTS | 1 |
Quality Theory | 31 |
Global Quality and International Quality Standards | 61 |
حقوق النشر | |
15 من الأقسام الأخرى غير ظاهرة
طبعات أخرى - عرض جميع المقتطفات
عبارات ومصطلحات مألوفة
Amgen analysis approach areas assessment audits benchmarking chapter check sheet company's competitive component concept control charts control limits costs customer requirements customer satisfaction customer service defects Deming Deming Prize diagram dimensions documented employees engineering European Quality Award evaluation example factors failure FedEx feedback Figure firms flowchart FMEA focus focused function goals identify implementation important improving quality inspection internal involves Japanese Juran leaders leadership learning levels Look at Quality manufacturing measures ment Motorola needs operations organization organizational organizational learning Pareto analysis Pareto chart performance problems product design products and services quality control Quality Highlight quality improvement quality management quality system quality-related reliability response sample service quality Six Sigma Solectron specific standard statistical statistical process control steps strategic planning suppliers Table Taguchi Taguchi method target tion tomer variables